We just love beautiful cakes!
Every day we make cakes, cupcakes and cookies in our little cake shop which is open all week except for Sundays and Mondays . Every product we make is baked fresh to order in small batches by our committed team. Each one is then hand-decorated by that same small gang of passionate individuals, dedicated to making sure you enjoy your cake visually and deliciously.
Mangkiu Bakes is best known for custom cakes and our gumpaste figurines but we sell a selection of our favourite cupcakes and cakes (and sometimes rolls) every day of the week except for Mondays at our shop. Flavours change every day, so there's always something new. Please note that we only sell 4-inch mini cakes daily. Bigger cakes will need pre-ordering.
OUR LITTLE FACTORY
It's what's on the inside that counts
We bake your cakes fresh and decorate them accordingly. This is why we schedule for pre-orders and pick up times; enabling us to prioritise accordingly and make your cake the freshest it can be.
Consultations or booking will be first processed via phone or WhatsApp and arrangements will be made afterwards. We also offer delivery across Kota Kinabalu and Penampang. If collecting an order please bring a copy of your receipt on paper or on your phone.
WE DO NOT SERVE RUDE CUSTOMERS
PLEASE REMAIN RESPECTABLE AND CALM
1. SHOUTING AND PROVOKING
Customer who is unhappy about the quality of goods or services that he or she has received from your organization is perfectly entitled to express his dissatisfaction. And if he remains calm and civil, despite his frustration or anger, we will be willing to help him with his grievances. We will try hard to put things right, whether it's replacing a cake or compensating him for more than deposited amount.
Occasionally, though, despite our willingness to help, there are people who can't control their anger and resort to verbal abuse, offensive language, and even threatening words or behavior. When we confronted by these rude customers, it can be difficult to know how to respond or defuse the situation. Kindly stay calm so we will be able to do our best to help you.
2. TREATING STORE EMPLOYEES OR WAITSTAFF RUDELY
So many people walk into public establishments and businesses with an outrageous sense of entitlement. Sure, if you are paying for a service, you should expect to be treated well, but some people are totally unreasonable and are never happy with what they get.
We have all seen these difficult customers. Anyone who yells at their waitress and sends their food back to the kitchen really needs to watch the movie Waiting to see what kitchen employees really think of your sense of entitlement.
MANGKIU is a brand started in 2010 which originally operated as a jewellery crafting online store under MANGKIU Made With Love. Bakes was then made under the brand in 2013 to share yummy sugary treats to everyone else besides friends and family. The crafting business was then officially discontinued and all operations was directly focused on Bakes (also formerly known as Mangkiu Home Sweet Home).
Built from home and up by an average baker with great passion for artistic cakes, Hazel.