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DELIVERY POLICIES

Kindly note that by making your deposit payment, you have understood and read our policy and therefore is subject to the terms and conditions. 

delivery

IN-HOUSE DELIVERY

  1. Delivery will only be made for custom cakes that are 3KG and up at a RM30 charge within KK-Penampang. Added charge may apply for closed areas.

  2. All deliveries will be after 12:30pm and time to be updated two days before. (Failure to confirm will place your cake on the last slot of the day. ).

  3. Cakes will be sent up to your door except for malls, company buildings, apartments, flats, etc. Cakes will be delivered by the entrance.

  4. Please understand that we cannot use motorcycles to send out cakes. It has to be an air-conditioned vehicle. Also, it is not a one way trip. Our delivery team must make our way back to the workshop, so it is a round way trip.

  5. Mangkiu Bakes does not offer free delivery.

WE RESERVE THE RIGHT TO REFUSE SERVICE TO RUDE, UNPROFESSIONAL CUSTOMERS

We will do our best to serve you to the best of our abilities. If a customer is upset, we want them to be happy and after every service predicament, the next step is to work with our team to solve the problem. However, we reserve the right to refuse service to anyone --- there will be no discriminate against legally protected class such as race or color, national origin or citizenship status, religion or creed, sex, age, disability, pregnancy, or genetic information and veteran status. But being intolerable or unprofessional is not a legally protected class.

other

DELIVERY METHODS

GRAB EXPRESS DELIVERY​

  • Deliveries are available for any cakes sizes. 

  • All deliveries start at RM8 onwards depending on location.

(Please understand that deliver fees are according to Grab charges with RM3 surcharge and depending on availability of drivers. Fees must be paid in full prior.)​

  • ​Deliveries only run from 11 a.m. to 6 p.m..

  • We will not be responsible for the cake during transport, although we will advice on care for drivers.

Image by Leone Venter